Entry Level IT Support Technician

Are you looking for a position where your technical IT skills and your personal faith can intersect? Do you dream of a position where you can support a menagerie of technological madness? 

Mission India is seeking a detail-oriented, Entry Level IT Support Technician to join our team and provide exceptional customer service to the organization. Mission India, located in Kentwood, MI, is a vibrant ministry bringing lives to Christ on a global level. For over 30 years, we have been transforming India through Church Planter Training, Adult Literacy and Children’s Bible Club programs.

The Entry Level IT Support Technician position will provide both local and remote day to day technical support, system updates, troubleshoot, and work on ongoing projects to enhance the IT infrastructure of the organization onsite at our Kentwood office. This is the perfect role for someone who enjoys engaging with end users, has a ‘won’t stop until it is solved’ attitude, embraces a learning environment, and aspires to develop their career within a knowledgeable and fun IT team.

As an Entry Level IT Support Technician with us at Mission India, you will:

  • Be the super star for our employees by responding in a friendly, prompt and professional way to solve our technical issues
  • Support users by upgrading software and hardware and making recommendations on system upgrades as needed
  • Keep accurate notes of issues and steps taken within our ticketing system (JIRA)
  • Troubleshoot all end user issues
  • Support the conference room technology and prepare for meetings/presentations
  • Be a part of a close-knit, hard-working, supportive team that knows how to have fun

To be successful in this role, candidates need:

  • An Associate degree in IT or related field or equivalent experience
  • Minimum 1-year end user hardware and software support experience
  • Intermediate to advanced experience with Microsoft Windows and Microsoft Office Suites, including proficiency with 365
  • Knowledge of MacOS and understanding of Apple products
  • Excellent verbal and written communication as well as interpersonal skills
  • A genuine desire to patiently assist others and solve technical issues
  • Effective time management skills

At our organization, it is important to be an active and passionate Christian, having a personal relationship with Jesus Christ, passion for the Great Commission and agree to Mission India’s Statement of Faith. We offer competitive pay and comprehensive benefits. For immediate, confidential consideration, please submit your resume and letter of interest.

Please note, we do not sponsor employment in the US, so you must have the indefinite work authorization in the US without sponsorship to be considered.

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Additional Openings

    Jesus said, “Let the little children come to me, and do not hinder them, for the kingdom of heaven belongs to such as these.”
    Matthew 19:14